Returns and Exchanges

Returns and Exchanges

 

All returns and exchanges are processed on a weekly basis March - May.

To begin a return or exchange, start by creating a customer account on our website. Many times, an account is created when you place the order.

To create or sign into your customer account, click the link below, or copy and paste it into your browser:

https://account.springlegion.com

 

Step by Step Guide for Returns and Exchanges:

Step 1) Once you have signed in to your customer account, click the "Orders" tab, located on our header's menu.

Step 2) Select the order number you are wanting to exchange or return

Step 3) From the selected order, you will find an easy, step-by-step, process for successfully submitting a claim for both returns and exchanges.

Step 4 Once the return request has been processed, you will receive an email within 1-5 business days with your return label.

NOTE FOR ALL EXCHANGES: If you are exchanging an item for a different size, be sure to include the new item in your request. If there is no option for a new size selection, include it in the order notes section. See photo below for reference:

 

 

TIP: All returned packages are picked up once a week on our end, so if an exchange is urgent, your quickest option is to simply re-purchase the correct size and request a refund on the item you are returning.

ALL RETURNS AND/OR EXCHANGES MUST BE SUBMITTED WITHIN 30 DAYS FROM DATE OF PURCHASE. Return/Exchange REQUESTS FOR PRODUCTS THAT HAVE BEEN WORN, WASHED, OR USED WILL NOT BE ACCEPTED, unless product is covered under gear warranty

Exchanges and Returns

Click a tab below to learn more about returning or exchanging a purchase

  • All returns and exchanges are processed on a weekly basis March - May.

    To begin a return or exchange, start by creating a customer account on our website. Many times, an account is created when you place the order.

    To create or sign into your customer account, click the link below, or copy and paste it into your browser:

    https://account.springlegion.com

     

    Step by Step Guide for Returns and Exchanges:

    Step 1) Once you have signed in to your customer account, click the "Orders" tab, located on our header's menu.

    Step 2) Select the order number you are wanting to exchange or return

    Step 3) From the selected order, you will find an easy, step-by-step, process for successfully submitting a claim for both returns and exchanges.

    Step 4 Once the return request has been processed, you will receive an email within 1-5 business days with your return label.

    NOTE FOR ALL EXCHANGES: If you are exchanging an item for a different size, be sure to include the new item in your request. If there is no option for a new size selection, include it in the order notes section. See photo below for reference:

    Shipping

    • Domestic standard shipping can take 2-5 business days once fulfilled, depending on location and USPS cooperation. If an order is urgent, we suggest selecting UPS or USPS expedited services at check out.

      Due to global supply chain challenges, shipping times could be longer than usual.

      In addition to shipping duration, please allow 1-4 days for order fulfillment.

    • In most cases, there's not much we can do if the address has been entered incorrectly and the order has shipped.

      Should you send your package to the wrong address, one of the quickest resolutions is to simply cancel the order before it is fulfilled.

      Then, reorder the products with a correct address.

      If the order has already left our hands, and if the original package is returned to us, we'll refund that order on the spot and you'll already have your products in hand.

    working with us

    • We have never paid a person of influence to wear or use one of our products.

      If somebody is wearing a Spring Legion logo, it is because they chose to wear it.

    • We are always looking for folks who have a knack for pictures and videos. If you have any photos or videos clips featuring an article of Spring Legion, please send it over to us and we will certainly give proper photo credit on posts, and maybe even feature the media on our website.

      If you are interested in professional media opportunities, we'd love to hear from you.

    Tips and info on your new gaiters

    Gaiter Questions

    • The Spring Legion Turkey Hunting Gaiters are not intended to provide snake-bite protection, nor are they made from certified snake proof material.

    • Yes, our gaiters are coated top to bottom in C-0 DWR, making the shell of your gaiters 100% waterproof.

      Now, that's not to say your feet will be dry if you go stand knee-deep in a lake, but as far as crossing shallow creeks, morning dew, and light rain, you're covered.

      The most common causes of wet feet while wearing gaiters is wearing a size too big, or having your stirrup too loose, resulting in a gap between your boot and gaiter.

      To ensure your gaiters fit like they should, watch the intructional video below.

      VIDEO: HOW TO PROPERLY WEAR YOUR NEW GAITERS

    • Wearing your gaiters incorrectly can often provide as much good as not wearing them at all.

      A loose gaiter may still allow water, ticks, dirt, and debris into your pants and shoes.

      To ensure your new gaiters are being worn as intended, watch the short video below.

      (Don't worry, we were a little unsure how to put them on at first too)

    • Click Here to watch a How-To Video on your new Turkey Hunting Gaiters